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Refund Policy

REFUND POLICY
APPROVED PROGRAMS – IN-CLASS OR COMBINED DELIVERYREFUND DUE
Before program start date, institution receives a notice of withdrawal:
· No later than seven days after student signed the enrolment contract, and100% tuition and all related fees, other than application fee.
· Before the program start dateRelated fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.
· At least 30 days before the later of:Institution may retain up to 10% of tuition, to a maximum of $1,000.
a) The program start date in the most recent Letter of Acceptance (international students)
b) The program start date in the enrolment contract.
· More than seven days after the student and institution signed the enrolment contract, andInstitution may retain up to 20% of tuition, to a maximum of $1,300.
· Less than 30 days before the later of:
a) The program start date in the most recent Letter of Acceptance (international students)
b) The program start date in the enrolment contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-oly programs:
• After the program start date, and up to and including 10% of instruction hours have been provided.Institution may retain up to 30% of tuition.
• After the program start date, and after more than 10% but before 30% of instruction hours have been provided.Institution may retain up to 50% of tuition.
• After the program start date, and 30% or more of the hours have been provided.No refund due.
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):
• A student does not attend the first 30% of the program. Institution may retain up to 50% of the tuition paid.
Institution receives as evidence a study permit was denied (applies to international students requiring a study permit):
• Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:100% tuition and all related fees, other than application fee.
a) The program start date in the most recent Letter of Acceptance
b) The program start date in the enrolment contract
• Student has not requested additional Letter(s) of Acceptance.
APPROVED PROGRAMS – DISTANCE DELIVERYREFUND DUE
Before program start date, institution receives a notice of withdrawal:100% tuition and all related fees, other than application fee.
· No later than seven days after student signed the enrolment contract, and
· Before the program start date
· Student has completed no more than 30% of the program.Institution may retain up to 70% of the tuition paid.
• Student has completed more than 30% but less than 50% of the program.Institution may retain up to 50% of the tuition paid.
• Student has completed 50% or more of the program.No refund due.
Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction. If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed.
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